Frequently Asked Questions (FAQ) – Denk mal
1. What is Denk mal?
Denk mal is your go-to online shop for unique and thoughtful products. We offers high-quality, organic saffron and organic rose buds in premium quality. Explore our carefully selected products and enjoy natural quality delivered directly to your home.
2. How can I place an order?
Simply browse our website, add your favorite items to your shopping cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information. Once completed, you'll receive a confirmation email.
3. What payment methods do you accept?
We accept various payment options including credit/debit cards, PayPal, and other secure online payment methods.
4. How much does shipping cost?
Within Germany, shipping costs €3.90. Orders over €79 qualify for free shipping! We ship via DHL, and you'll receive a tracking number once your order is dispatched.
5. Can I have my order delivered to a Packstation or Postfiliale?
Yes! You can choose to have your package delivered directly to a DHL Packstation or Postfiliale for added convenience. DHL will notify you when your package is ready for pickup.
6. How long does delivery take?
Delivery within Germany typically takes 1-3 business days after dispatch. Please note that orders placed on weekends or holidays will be shipped on the next business day.
7. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is shipped.
8. What is your return policy?
We want you to be happy with your purchase! If you're not satisfied, you can return items within 14 days of receipt for a full refund. Please see our Returns & Refunds page for detailed instructions.
9. How can I contact customer service?
If you have any questions or need assistance, please reach out to us via our contact form, email, or phone. We're happy to help!
10. Are your products environmentally friendly?
At Denk mal, we prioritize sustainability. Many of our products are eco-friendly, and we strive to reduce packaging waste.